YIN Jianhai1, ZHOU Yong2. Organizational Citizenship Behavior:a Literature Review. [J]. Journal of University of Jinan(Social Science Edition) 21(1):81-84(2011)
YIN Jianhai1, ZHOU Yong2. Organizational Citizenship Behavior:a Literature Review. [J]. Journal of University of Jinan(Social Science Edition) 21(1):81-84(2011)DOI:
Organizational Citizenship Behavior:a Literature Review
which requires employees in organization work in a spontaneous
active
proactive manner.Therefore it is a new direction in studying organizational management to understand motivating factors of organizational citizenship behavior(OCB) and exploring measures to motivate exhibition of OCB by employees effectively.From two perspectives of social psychology and organizational behavior
the main literatures on the study of OCB are reviewed.Furthermore
significant movitating variables whicl influence OCB are recognized and classified
which include individual and situational variables.At last
the limitations of existing studies are analyzed and the further research trends are suggested.