1.南京财经大学 江苏创新发展研究院,江苏 南京 210046
2.江苏紫金财富金融信息服务有限公司 战略发展中心,江苏 南京 210023
陆岷峰,南京财经大学江苏创新发展研究院首席研究员,教授;
徐阳洋,江苏紫金财富金融信息服务有限公司战略发展中心总经理。
纸质出版日期:2018-07-15,
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陆岷峰, 徐阳洋. 商业银行的数字化实践路径研究[J]. 济南大学学报(社会科学版), 2018,28(4):84-95.
Minfeng LU, Yangyang XU. Research on the Practice Methods of Digitization of Commercial Bank[J]. JOURNAL OF UNIVERSITY OF JINAN (Social Science Edition), 2018,28(4):84-95.
随着市场环境的变化,银行转型升级已成必然要求,而数字银行是商业银行转型升级的方向。数字银行主要指借助大数据、区块链、物联网等数字技术作为支撑,继续深化“客户为中心”的服务理念,利用数字技术等互联网手段二十四小时不间断给客户提供金融服务,从而建立起一种高黏性的银行客户关系。在数字化时代,商业银行物理网点交易中心的属性可能不复存在。数字银行将是智能型银行,通过数字技术,可以自动为客户提供定制化金融服务。但是未来的数字银行仍然面临一些挑战,竞争弱于金融科技企业,数据分析技术能否过关,过高的风控与较快的业务增长需求能否达成平衡。数字银行与传统商业银行在性质上有些区别,数字银行不仅仅是信用中介的角色,未来还要发挥信息中介的功能,多功能共同发展。数字银行还要发挥市场信用的作用,从银行信用延展到市场信用。当前商业银行应该加强战略研究,明确转型方向。一是要强化移动端应用,优化客户体验度。二是要加强科技研发,提高技术水平。三是要发挥业务特色,促进差异化竞争。四是要加强风险机制建设,提高风险防范水平,重视对长尾客户群体的服务。
With the variation of marketing environment
transformation and upgrading of bank are inevitable requirement. Digital bank is the direction of transformation and upgrading of bank. Digital bank relies on big data
block chain and Internet of things as technology supports
deepening idea of customer-oriented and providing 24 hours financial service using means of the Internet like digital technology
which will build closed relationship between bank and clients finally. In digital age
bank?counters of commercial bank may not exist anymore. Digital bank is smart bank. It can provide personal financial service to client automatically. Digital bank still faces some challenges in future
such as its competitiveness is weaker than financial technology enterprise; if the data analysis technique is reliable; if there is a balance between excessive risk control and tremendous growth of business requirements. Digital bank has some differences with traditional bank in nature. Digital bank plays not only the characters as credit intermediary
but also infomediary. Digital bank also should play market credit role to expand from bank credit to market credit. Digital bank should strengthen strategic research to make sure direction of transition at present. First of all
we should strengthen mobile terminal applications to optimize customer experience. Secondly
we should put more attention to technical research and development to improve technological level. Thirdly
we should make full use of our business characteristics to promote diversified competition. Last but not least
we should strengthen risk mechanism construction to improve risk prevention ability and attach importance to client service.
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